Terms & Conditions


Please read the general terms and conditions of this web site www.treeoflifesawtell.com.au

By using our Site you consent to being bound by these Terms and Conditions and Privacy Policy. If you do not agree with any of these Terms and Conditions, please do not use our Site.

*** “User” means any person viewing or using information or any ecommerce facilities contained in this site.***

a) Identification
The User warrants that they are either the person, or in the case of a corporation, an authorized representative of the corporation, that is named as the Buyer in the registration form. It is a breach of this User agreement and also a misrepresentation with both potential civil and criminal consequences for a person to register as a buyer that they are not authorized to represent for this purpose.

TOLCC reserves the right at any stage to contact a User to confirm both the identity of the buyer and also the currency and security of the passwords used.

b) Security
Users agree that they will not disclose their Username or password to any third party and agree to indemnify TOLCC against any loss or damage flowing from the unauthorized use of your password or log-in information.

c) Content on our website
A proportion of the information contained in this site is supplied by third parties. TOLCC does not guarantee the accuracy of the information contained on this site and expressly excludes any liability to any user of the site in relation to incorrect information displayed on it.

The information on our website is general and for information purposes only and not intended to render professional advice. Users should obtain professional advice in relation to the particular circumstances of their case.

The content (including product prices and shipping costs) on the website will be modified without notification. Any changes will be displayed on the website.

d) Links to other websites
Links available on the website link to websites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.

e) Orders

TOLCC reserves the right, at any time, to cancel an order and issue a full refund to the customer.

f) Updating or Modification of Terms and Conditions
We may amend, revise or update these Terms and Conditions by posting revised Terms and Conditions on our Site as and when we see fit. However, any changed terms and conditions will not affect a current contract you may have with us. Every time you purchase a product from this website, you must first read and agree to TOLCC Terms and Conditions as the Terms and Conditions may have changed since you last used the site
Last Update: These Terms and conditions were last updated on 5th November 2014

g) Availability of Information
From time to time information that would normally be available through the site may not be able to be accessed online because of technical or other problems. TOLCC expressly excludes liability to any user of this site in respect of the unavailability of content regardless of whether or not this unavailability is caused by the negligence of TOCC.

h) Cookies
Cookies are small pieces of data stored on the web browser on your computer. Any web server (including this one) may:

Store one or more cookies in your browser;
Request your browser to transmit this data back to the web server; or
Request your browser to transmit a cookie that has been stored on your browser by another site within the same  internet domain.

This web site may store cookies on your web browser in order to improve service for you on your subsequent visits to this web site.
By using cookies, web sites can track information about visitors’ use of the site and provide customised content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want.
If you disable the use of cookies on your web browser or remove or reject specific cookies from this web site or linked sites, then you may not be able to gain access to all the content and facilities of this web site.

i) All products sold at TOLCC are taken at your own risk

k) TOLCC will not be liable for any personal injury, economic loss, consequential loss or other loss or damage of any kind whatsoever arising from your use and/or consumption of a product or products you purchase from this website

l) TOLCC advises you to seek professional medical, nutritional and dietary advice before you consume a product from this website.

m) Practitioner Products

When purchasing practitioner-only products at TOLCC, it is the customer’s responsibility to only purchase the products prescribed to them by their practitioners and to take them for the length of time advised by their practitioners and at the dosages prescribed. Practitioner-only products are taken at your own risk. TOLCC will not be responsible if a customer provides us with invalid/dishonest information about the practitioner.

n) Lost/Damaged Parcels

If the customer has purchased insurance with their order then the full amount of damage will be refunded once the matter has been investigated by Australia Post.

If the customer not purchased insurance, all claims for damaged or lost items will need to be made directly with Australia Post. TOLCC will not be liable for products that are damaged/lost during transit if the customer has not purchased insurance.

o) Parcels not requiring a signature and claimed by customer as not delivered

Australia Post Express Satchels do not require a signature upon delivery. If Australia Post deems the parcel as having been correctly delivered, TOLCC in this case also deems the parcel as delivered correctly and is not obliged to refund the customer.

p) IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with,or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item). If you have not purchased insurance with us you will not be covered for any damaged caused to items.